At Blancpain Lux, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not, please review our Returns Policy below.
1. Return Eligibility
- Timeframe: You may return your watch within 30 days of the purchase date.
- Condition: Items must be in unused condition, with all original packaging, tags, and documentation intact.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at [Your Email] or [Your Phone Number] to request a return authorization.
- Pack the Item: Carefully package the watch in its original packaging to ensure it is protected during shipping.
- Return Shipping: You are responsible for the return shipping costs unless the return is due to an error on our part.
3. Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, we will process your refund to the original payment method within 7-10 business days. Please note that shipping charges are non-refundable.
4. Exchanges
If you wish to exchange your watch for a different model, please follow the return process outlined above and place a new order for the desired item.
5. Final Sale Items
Certain items may be marked as final sale and are not eligible for return or exchange. These items will be clearly indicated at the time of purchase.